Account Deletion

If you wish to permanently delete your PAHI account and remove all historical activity logs and tracking history from our database, please submit the request below.

What Happens When You Delete Your Account

Once we receive and verify your request, we begin the secure erasure of your account within 30 days. This removes your registered profile, saved locations, and app preferences from our systems permanently. IoT and telemetry data collected by your PAHI collar — GPS history, activity logs, and Dotty AI health insights — is deleted as part of the same process rather than being retained separately.

Before You Submit

Deletion is permanent and cannot be undone. If your PAHI collar is still active, unpair it from the app first so it doesn't continue generating data tied to a deleted account. If you have an active order or warranty claim in progress, we'd recommend reaching out to support before deleting, since we won't be able to look up account history afterward.

Need Help Instead?

If you're having trouble with your PAHI collar, app, or subscription and would rather troubleshoot than delete your account entirely, our support team is happy to help — email support@pahicare.com and we'll get back to you. You can also review our Privacy Policy for the full detail on how your data is stored, retained, and protected while your account is active.